{"knowledge":[{"id":"internal-control","title":"COSO 내부통제","category":"회계·재무","kind":"framework","summary":"조직의 운영·보고·준법 목적을 달성하도록 위험과 통제 활동을 함께 설계하고 점검하는 체계입니다.","persona_ids":["accountant","tax-advisor","hr-manager","management-consultant"],"version":"kb-5b4e254aced2ff30","revision":1,"updated_at":"2026-10-07T00:00:00.000Z","links":{"document":"/knowledge/internal-control","markdown":"/knowledge/internal-control.md","api":"/api/v1/knowledge/internal-control"}},{"id":"workplace-mediation","title":"직장 내 조정","category":"법률·노무","kind":"method","summary":"중립적 조정자의 도움으로 당사자가 수용할 수 있는 해결을 찾는 자발적 절차입니다.","persona_ids":["labor-advisor","hr-manager","lawyer"],"version":"kb-14050d01420a219b","revision":1,"updated_at":"2026-10-07T00:00:00.000Z","links":{"document":"/knowledge/workplace-mediation","markdown":"/knowledge/workplace-mediation.md","api":"/api/v1/knowledge/workplace-mediation"}},{"id":"psychological-safety","title":"팀의 심리적 안전감","category":"조직·인사","kind":"theory","summary":"질문·실수 보고 등 대인관계의 위험을 감수할 수 있다는 팀의 공유된 믿음을 다루는 개념입니다.","persona_ids":["hr-manager","manager","recruiter","teacher"],"version":"kb-72d8e842c1f824c6","revision":1,"updated_at":"2026-10-07T00:00:00.000Z","links":{"document":"/knowledge/psychological-safety","markdown":"/knowledge/psychological-safety.md","api":"/api/v1/knowledge/psychological-safety"}},{"id":"self-determination","title":"자기결정성이론","category":"조직·인사","kind":"theory","summary":"자율성·유능감·관계성의 충족과 동기의 질을 연결하여 행동과 성장의 조건을 설명하는 이론입니다.","persona_ids":["hr-manager","teacher","instructional-designer","customer-success-manager"],"version":"kb-2291d181f4836c37","revision":1,"updated_at":"2026-10-07T00:00:00.000Z","links":{"document":"/knowledge/self-determination","markdown":"/knowledge/self-determination.md","api":"/api/v1/knowledge/self-determination"}},{"id":"structured-interviews","title":"구조화된 채용 면접","category":"조직·인사","kind":"method","summary":"직무와 연결된 질문과 평가 기준을 공통으로 사용하여 지원자 응답을 비교하는 선발 방법입니다.","persona_ids":["recruiter","hr-manager"],"version":"kb-c8fd1702d0e26c36","revision":1,"updated_at":"2026-10-07T00:00:00.000Z","links":{"document":"/knowledge/structured-interviews","markdown":"/knowledge/structured-interviews.md","api":"/api/v1/knowledge/structured-interviews"}},{"id":"job-analysis","title":"직무 분석","category":"조직·인사","kind":"method","summary":"수행 과업과 필요한 역량, 둘의 관계를 조사하여 선발과 인사 판단의 근거를 구성하는 방법입니다.","persona_ids":["recruiter","hr-manager","labor-advisor","manager"],"version":"kb-a9e42d3af73e7134","revision":1,"updated_at":"2026-10-07T00:00:00.000Z","links":{"document":"/knowledge/job-analysis","markdown":"/knowledge/job-analysis.md","api":"/api/v1/knowledge/job-analysis"}},{"id":"systems-thinking","title":"시스템 사고와 개입 지점","category":"경영·고객","kind":"theory","summary":"결과를 개별 사건뿐 아니라 피드백, 지연, 정보와 규칙의 관계로 살펴보는 접근입니다.","persona_ids":["management-consultant","manager","hr-manager"],"version":"kb-4e910d8aa01b787c","revision":1,"updated_at":"2026-10-07T00:00:00.000Z","links":{"document":"/knowledge/systems-thinking","markdown":"/knowledge/systems-thinking.md","api":"/api/v1/knowledge/systems-thinking"}}],"total":7,"version":"kb-4b2f53cc7dae2d44","filters":{"persona_id":"hr-manager"}}