{"knowledge":[{"id":"kanban","title":"칸반과 작업 흐름","category":"기술·제품","kind":"method","summary":"작업 흐름을 정의하고 진행 중 작업을 관리하며 흐름을 개선하는 방법입니다.","persona_ids":["developer","manager","editor","customer-success-manager"],"version":"kb-7b45b6e7b52f5ce3","revision":1,"updated_at":"2026-10-07T00:00:00.000Z","links":{"document":"/knowledge/kanban","markdown":"/knowledge/kanban.md","api":"/api/v1/knowledge/kanban"}},{"id":"research-interviews","title":"심층 인터뷰","category":"마케팅","kind":"method","summary":"사람의 상황, 경험한 문제와 실제 행동을 질문하여 맥락을 이해하는 정성 조사 방법입니다.","persona_ids":["market-researcher","journalist","designer","content-marketer","customer-success-manager"],"version":"kb-103ffc6b26e905c5","revision":1,"updated_at":"2026-10-07T00:00:00.000Z","links":{"document":"/knowledge/research-interviews","markdown":"/knowledge/research-interviews.md","api":"/api/v1/knowledge/research-interviews"}},{"id":"self-determination","title":"자기결정성이론","category":"조직·인사","kind":"theory","summary":"자율성·유능감·관계성의 충족과 동기의 질을 연결하여 행동과 성장의 조건을 설명하는 이론입니다.","persona_ids":["hr-manager","teacher","instructional-designer","customer-success-manager"],"version":"kb-2291d181f4836c37","revision":1,"updated_at":"2026-10-07T00:00:00.000Z","links":{"document":"/knowledge/self-determination","markdown":"/knowledge/self-determination.md","api":"/api/v1/knowledge/self-determination"}},{"id":"business-model-canvas","title":"비즈니스 모델 캔버스","category":"경영·고객","kind":"framework","summary":"조직이 누구에게 어떤 가치를 제공하고 어떤 자원과 수익 구조로 운영되는지 연결해 보는 모델입니다.","persona_ids":["management-consultant","manager","brand-marketer","customer-success-manager"],"version":"kb-6ba67e5536ff9289","revision":1,"updated_at":"2026-10-07T00:00:00.000Z","links":{"document":"/knowledge/business-model-canvas","markdown":"/knowledge/business-model-canvas.md","api":"/api/v1/knowledge/business-model-canvas"}},{"id":"customer-development","title":"고객 개발과 사업 가설","category":"경영·고객","kind":"method","summary":"사업에 대한 가정을 고객과 시장의 증거로 확인하고 수정하는 탐색 방법입니다.","persona_ids":["management-consultant","customer-success-manager","market-researcher"],"version":"kb-4caeaa35447d6d07","revision":1,"updated_at":"2026-10-07T00:00:00.000Z","links":{"document":"/knowledge/customer-development","markdown":"/knowledge/customer-development.md","api":"/api/v1/knowledge/customer-development"}},{"id":"customer-journey","title":"고객 여정 지도","category":"경영·고객","kind":"method","summary":"특정 목표를 가진 사람이 거치는 과정과 접점, 행동·생각·감정을 함께 표현하는 방법입니다.","persona_ids":["customer-success-manager","designer","content-marketer"],"version":"kb-e792c31a9198e7c4","revision":1,"updated_at":"2026-10-07T00:00:00.000Z","links":{"document":"/knowledge/customer-journey","markdown":"/knowledge/customer-journey.md","api":"/api/v1/knowledge/customer-journey"}}],"total":6,"version":"kb-d2f618ea5301ba94","filters":{"persona_id":"customer-success-manager"}}